Smart Customer Serviceâ„¢ Newsletter

Do you know the 10 words you should NEVER use with an angry customer?*

Before you go to the answer below …

This no-nonsense, 8-page monthly newsletter condenses all the hard-earned wisdom of top customer service and management experts, and transforms it into a practical guide for you and your staff.

You get real life case studies on how service-driven companies succeed so you can confidently follow their examples - companies like Disney, Ritz-Carlton Hotels, Gateway 2000 and dozens of others.

Teach your people . . .

• No-FAIL strategies for quelling the complainer

• How To give good service every time

• Ten THINGS your company can do to beat the competition

• What to do when the phones are down

• Why mistakes should be discussed with all your employees

• Some recruitment strategies that really work

• How TO spot trends and problem areas

• The BEST WAY to track lost customers … and get them back

• How TO ask your customers what they want ... and give it to them

• And More!
  

Train your reps without effort!

Every issue includes a Customer Service Rep Report, a training tool that can help you keep your reps on their toes. Side one features an important customer service topic. You can use the insert as part of a training class or just give copies to all your reps and let them review it at their convenience. On the reverse side, you get a small motivational poster that reps can hang in their office areas to help keep them focused. You will find this a valuable tool to help boost your training efforts.

Special Introductory Offer - Your First Month is FREE!

The first month of each subscription is free. You may cancel any or all of your subscriptions (billed annually for 12 issues) at any time, for any reason and receive a full refund on all unmailed issues.

Quantity discounts available - Call 1-800-253-6368 for details.

*10 words NEVER to be used in customer service:

• Policy
• What?
• Listen
• Wait
• Should've
• No
• Can't
• Impossible
• Wrong
• Why